USA - FACEBOOK ignores underage users and knowingly allows extreme material to remain its site, according to a new Channel 4 investigation. An undercover probe by the broadcaster’s Dispatches programme went inside the web giant’s moderation department which handles complaints, but found bosses even allowed racist or violent posts to remain. And many reported posts took days to tackle, despite the company saying offensive content should be dealt with within 24 hours. In footage shot by an undercover reporter, one staff member said: “If you start censoring, people lose interest. It’s all about making money at the end of the day.”
Another staff member featured in the documentary, which airs tonight at 9pm, revealed their approach to combatting users beneath the age minimum of 13. They said: “We have to have an admission that the person is underage. If not, we just like pretend that we are blind and that we don’t know what underage looks like.” One worker said: “They had eight or nine violations and they’re only allowed five. But obviously they have a lot of followers so they’re generating a lot of revenue for Facebook.”
In the documentary, Roger McNamee, one of Facebook’s earliest investors and former mentor of the site’s boss Mark Zuckerberg, claimed that extreme content was the company’s money-making “crack cocaine.” He said: “If you’re going to have an advertising based business, you need them to see the ads so you want them to spend more time on the site. They want as much extreme content as they can get.”